OUR Cloud

Deleting your account

You can delete your OUR Cloud account and everything stored with it at any time. There are three ways.

From inside the app

  1. Open the OUR Cloud app and sign in.
  2. Open the side menu and go to Settings.
  3. Tap Delete account at the bottom of the page.
  4. Read the warning and confirm.

The account and the files are removed immediately. This cannot be undone.

From the website

  1. Sign in at app.ourcloud.az.
  2. Click your profile picture at the top right and choose Settings.
  3. Open General and scroll to the bottom.
  4. Under Danger zone, press Delete account.
  5. Read the warning and confirm.

By e-mail

If you cannot sign in, write from the e-mail address of your account to hello@ourcloud.az and ask for the account to be deleted. We act on such requests within 7 working days.

What is deleted

  • The account itself: name, e-mail address, profile picture.
  • Every file and folder you uploaded.
  • Share links and the permissions you gave to others.
  • The devices and sessions you signed in from.

Deleting some data without deleting the account

If you would rather keep the account, you can remove any file or folder on its own: hold the file, choose Delete, then empty the Trash — at that point the file leaves our servers for good. The profile picture can be removed from the Profile screen.

What is kept

Billing records (which plan was bought and when) are kept for as long as accounting and tax law requires. The subscription itself is held by Google Play or the App Store and has to be cancelled in that store’s subscription settings.

Any questions: hello@ourcloud.az

Scroll